Enjoy new levels of
productivity, convenience
and control
Norstar systems are packed with call-
handling features that project a profes-
sional business image, ensure attentive
service for every call and empower your
staff to better manage their communica-
tions. For example:
>
Transferring calls is easy. Simply
announce the call and send it. If the
other line is busy or unanswered, the
call returns to you. No more dropped
or misdirected calls.
>
Tones and music on hold assure
callers that they haven't been forgotten
or disconnected; a held-line reminder
doesn't let you forget that an impor-
tant caller is holding.
>
Distinctive ringing makes it easy to
distinguish internal and external calls,
so you can respond appropriately.
>
Speed dialing lets you dial up to 255
external telephone numbers using a
three-digit code (up to 70 numbers
using a two-digit code, with the
Norstar 3x8 Integrated Communi-
cations System)
>
Paging enables you to quickly locate
a co-worker by making an announce-
ment through Norstar phones, auxil-
iary speakers or both.
>
A Conference feature lets you
quickly bring a third person into
a conversation.
>
A "Do Not Disturb" feature enables
you to direct calls to voice mail
without a phone ring, so important
meetings won't be disrupted.
>
Programmable feature keys give you
one-touch access to frequently used
features.
>
The LCD window on Norstar phones
helps aid in the use of features, so
even sophisticated functions are
easy to use.
Configure exactly the right
system with add-on options
You can enhance your Norstar system
with options that precisely suit your
business needs. For example:
>
Voice messaging ensures that even
when staff are away from their desks,
their calls come through, and callers
can leave information for them.
>
Integrated automated attendant ensures
that calls are answered 24 hours a day
and routed to the right people, depart-
ments or voice mailboxes.
>
Analog terminal adapters connect
computer modems, fax machines, credit
card terminals and other analog devices
to the business telephone system
without the need for a dedicated line.
>
Station message detail recording
(SMDR) tracks the organization's
calling activity, so you can monitor
telephone costs and assign codes for
client billing.
Improve business operations
with integrated applications
At any time, you can enhance your
Norstar Compact Integrated Communi-
cations System or Norstar Modular
Integrated Communications System
with an ever-expanding choice of inte-
grated applications. Now your business
telephone system can deliver capabilities
formerly found only on large enterprise
phone systems. With an affordable
system scaled for a small organization,
you can project a corporate-level image
and a level of service quality that makes
callers want to do business with you.
Consider the possibilities:
>
Advanced messaging
with Nortel
Messaging 100 or Messaging 150 goes
beyond voice mail by adding auto-
mated attendant, desktop messaging,
calling line ID, caller message classifi-
cation prompts, digital networking
and more - for 10 to 300 employees.
>
Norstar Call Centers
support from
15 to 30 lines - up to 50 active agents
- to establish efficient and productive
contact centers. Real-time and histor-
ical reports enable you to optimize call
center resources and service quality.
Gain the competitive advantages of sophisticated
communications, with solutions scaled to suit your
budget and needs.
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