3
Advanced integrated
applications
Auto Attendant
Your own personal receptionist, Auto
Attendant answers your telephone and
takes messages for everyone in your
company-with complete accuracy-24
hours a day, 7 days a week. Custom Call
Routing cuts down on "telephone tag" by
giving your customers and suppliers direct
access to the person they want to reach,
allowing them to ask a question or leave
information anytime. Auto Attendant
includes a long list of standard feature
options, including:
. Call transfer
. Calling name display
. CCR levels (10)
. CCR trees (4)
.Dial extension from CCR
.External transfer on Centrex
.Flexible line rings before answer
.Multiple operators
.Remotely record greeting
.Remotely set business open/closed
.Reply based on calling line ID (CLID)
.Reports
.Transfer to CCR tree
Voice Messaging
CallPilot 100
activates 10 to 40 mailboxes,
and is suited for small to medium-sized
businesses that can bene?t from advanced
voice messaging features. Including a long
list of standard options, some of the more
popular Voice Mail features include:
.Auto answer with personal greeting
.Broadcast messages
.Delivery options (private, urgent, etc.)
.Express messaging
.Guest mailboxes
.Interrupt caller leaving a message
.Never-full mailboxes
.Outbound transfer from mailbox
.Record a call
.Recovery of deleted message
.Remote call forward to Voice Mail
.Reports
Call Center Basic
is for businesses that
require a small call center with more
sophisticated applications. Basic Call
Center activates 10 agents and 2 queues,
and is scalable as your business grows. A
compatible user interface with Meridian*,
Business Communications Manager, and
Norstar platforms protects your training
investment for future migration or multi-
site companies. Additional features include:
. 20 con?gurable agents
.5 agent priorities
. 10 announcements
. 15 maximum lines
.Routing steps:
- 6-day table
- 6-night table
Networking
Using Audio Messaging Interchange
Speci?cation (AMIS) and Voice Pro?le
for Internet Mail (VPIM), CallPilot
Networking links CallPilot 100s and
other voice networking systems, increas-
ing network ef?ciencies. You can send
voice mail messages and fax messages as
data over your existing data network, to
all persons on the network-while saving
on your long-distance charges.
Unified Messaging
CallPilot 100 Uni?ed Messaging provides
improved organizational communication
and increased levels of productivity.
Because users can access all of their
messages in one session, either locally or
remotely, and prioritize which messages
they access, they will spend less time on
message management and more time on
the aspects of their job, which drive
contributions to their organization.
Holiday Scheduling
The Holiday Scheduling feature provides
an administrator with the ability to work
with exceptions to the regular week.
The administrator programs a holiday
(Christmas Day, New Year's Day, etc.) by
?rst adding its date to the system. Other
parameters are then associated with this
date, including four partitioning times,
four greeting numbers, and, optionally,
four tree numbers. This permits the
setting of operating hours and the provi-
sioning of special greetings to correspond
to that date; e.g., abbreviated hours and
season's greetings.
System administration
and maintenance
Complete Web-based management with
a user-friendly graphical user interface
simpli?es system administration and
maintenance-all you need is a Web
browser. An IP-enabled auto-sensing 10/100
Ethernet port makes system administration
and management access easier for you
or your telco service provider. Plus, all
embedded applications are quickly and
easily activated with key-codes common
to Norstar CallPilot 100, Business
Communications Manager, and Meridian
CallPilot, making mailbox expansions
and application additions a snap.
Availability
CallPilot 100 for Norstar is available
globally in multiple languages.
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