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Automated attendant
answers calls
24 hours a day with your personalized
greetings and routes calls to the right
people, departments or voice mailboxes
- according to time of day, day of
week, holiday schedule and calling line
ID. The routing logic can include
multiple levels, so callers can self-direct
to exactly the right destination.
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Unified messaging
converges voice, fax
and email messages onto users' PCs or
laptops, to be managed by one standard
application, such as Microsoft Outlook
or Exchange. This convenience can be a
real time-saver, especially for users with
heavy call volume.
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Convergence
of services over IP
supports powerful new e-business
applications that improve operations
and customer service, cost-effectively
extend network services to remote
workers, increase portability, simplify
moves and changes, and eliminate toll
charges for site-to-site calls.
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Universal Internet Access
gives author-
ized users access to the company
intranet or the Internet. Optional secu-
rity features - such as authentication,
encryption, firewall and virtual private
networks (VPNs) - provide safe
connectivity among business sites and
for mobile or home-based employees.
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Call Center
distributes incoming calls
among up to 10 active agents or desig-
nated employees, to create an order
desk, reservations department, customer
service group or technical support
center. Calls can flow into two queues
aligned with agent skills, so callers have
an express lane to the right destination,
and agents can give the best possible
service.
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Computer Telephony Integration
(CTI) enables you to use third-party,
PC-based applications to control tele-
phone services, such as a click-to-call
company directory or automatic screen
"pops" of a customer's account status
alongside a customer's call.
It's simple to activate, set up and manage
these applications from any workstation
that has LAN or Web access, using a
standard management application called
Element Manager and "Start up Profile".
Put the power of Business
Communications Manager
in users' hands
To end users, the telephones that sit on
their desks are the system. It's the critical
interface that determines how easy it is
for them to use the phone system, and in
turn, how productive, effective and satis-
fied they will be. That's why Nortel offers
a wide range of user-friendly telephone
sets to fit any niche in the business, from
the front desk to the conference room,
from supervisors who spend their days
on the phone to mobile workers who
are never at their desks.
For traditional digital telephony...
There's an entry-level, single-line tele-
phone ideal for public areas such as
cafeterias and lobbies... a choice of multi-
line, display telephones and consoles for
moderate to high-volume users... cordless
phones, plus an audio-conferencing unit.
Business Communications Manager
platforms simultaneously support
a choice of digital and
IP telephone sets, so
you can retain
existing sets as you
upgrade the core of
your communications
system, and you can
converge services over IP
in phases to fit your needs.
Finally, the advantages of convergence, made affordable and
practical for the smallest business locations.
Deliver premium levels of professionalism and service quality,
and customers will want to keep doing business with you.
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